Registration
Are the swim caps made of latex? I am allergic to latex!
Yes, the swim caps are made of latex. If you are allergic to latex, just let us know and we will provide you with a silicone swim cap.
Can I register the morning of the swim?
No, there is no same day registration.
I can’t swim because I’m injured or another medical reason. What can I do?
There are no registration refunds, but if you are not able to participate in the swim because of an injury and/or other medical reason, you can transfer your registration to another swimmer, or if you purchased insurance, you can contact Race Roster to make a claim. More information on how to make a claim.
My credit card doesn’t work!
If you have tried to register and your credit card doesn’t seem to work, please contact us and we’ll try to help.
What are the Age Groups?
These are the age groups:
9 and under
10-14
15-19
20-29
30-39
40-49
50-59
60-69
70-79
80+
I made a mistake on my registration. How can I get it fixed?
You can edit your registration online by going to raceroster.com and logging in. Once logged in, go to My Events and choose the swim.
If that doesn’t work, just send an email to registrar@acrossthelakeswim.com and we’ll get it fixed up for you.
What is included in my registration fee?
Your registration fee includes:
- Insurance
- Custom event swim cap
- A custom bag
- An award winning towel
- FREE Fresh Air Open Water Swim Clinics in Kelowna
- Transportation to the start line
- Finish line food
- Helping send 3rd graders for free swimming lessons
Can I transfer my swim registration to another participant?
Yes, transfers within the same event may be processed until one week prior to the event.
To do a transfer, click on the ‘Transfer’ button on the register page, or login to your Race Roster account and view the event details. If you prefer, contact us and we can start the transfer for you.
How do I cancel my entry?
We do not offer refunds, however, you are able to cancel your registration up to 10 days prior to the event and receive a discount code for 50% off your next year’s entry.
Discount codes will be valid for 12 months after the event date and can ONLY be used for the event you signed up for.
To cancel your account please email our Registrar.
I did not receive or I lost my registration confirmation email. Can I get it resent?
You can login to your raceroster.com account to see which events you have registered for and re-send your confirmation email.
If you don’t have any luck, contact our Registrar and we can look up your registration and re-send the email to you.
How can I confirm if I am registered?
You can login to raceroster.com and see the events you have registered for.
Or, go to the registration page for the swim, and click the ‘Confirm Registration’ button.
Or, contact us and we’d be happy to confirm your registration.
Can I rollover my registration to next year?
Sorry, we do not offer registration rollovers to next year’s event.
What is the minimum age requirement to do the swim?
There is no minimum age requirement, however each junior swimmer (10 years & under) MUST be accompanied by a support person if they are swimming alone and not accompanied by an adult swimmer. Support kayaks or stand up paddle boards, however, are recommended for all swimmers.
Can I get a refund?
Sorry, we do not offer refunds under any circumstances.
We understand that sometimes plans change, injuries happen, or unexpected situations arise. We genuinely wish everyone who registers is able to join us on event day.
Our events require significant planning and financial commitments months before swimmers enter the water. Once a registration is received, we immediately begin investing those funds into preparing the event. This includes permits, insurance, timing services, safety personnel, medical services, equipment, transportation, swim caps, medals, food, insurance, staffing, and many other expenses that must be secured well in advance.
Many of these costs are fixed and cannot be recovered if a participant is no longer able to attend. Offering refunds would increase the overall cost of running our events and ultimately lead to higher registration fees for everyone.
Our no-refund policy allows us to:
- Keep registration fees as affordable as possible.
- Commit to the extensive safety resources required for every event.
- Plan confidently for staffing, equipment, transportation, and participant services.
- Treat every participant fairly by applying the same policy consistently.
We encourage participants to consider purchasing registration insurance when it is offered during registration. This optional coverage may provide reimbursement in certain circumstances where our event policy cannot.
Our goal is to create safe, well-organized, and memorable swimming experiences, and a consistent no-refund policy helps make that possible.